Volunteer

General Statement of Duties
Solutions for Care is committed to preserving the dignity of all older adults and their families. Under the leadership of the Executive Director and the ADRN volunteer will personify this mission statement. This position will work both in the SFC main office and in the community. The ADRN Volunteer will work directly with clients in the capacity of a Transportation Benefits Access enrollment specialist, Senior Health Insurance Program (SHIP) counselor (requires certification), or Senior Health Assistance Program (SHAP) benefits specialist (Transportation, Medicaid, SNAP, Senior Tax Freeze, etc), and Energy Assistance.

Roles Available

– Benefits Access enrollment specialist (Transportation Benefit)

– Senior Health Insurance Program (SHIP) counselor (requires certification)

– Senior Health Assistance Program (SHAP) benefits specialist

– (Transportation, Medicaid, SNAP, Senior Tax Freeze etc.)

– Energy Assistance. 

Qualifications
Knowledge of state and federal benefits programs is preferred.  Volunteer must be detail oriented and demonstrate strong organizational, time management, and communication skills. Proficiency with Windows, Microsoft Word, Excel, Outlook, and internet browsers is necessary. Ability to work with older adults of diverse backgrounds and demonstrate cultural humility is required. Bi-lingual fluency (written and spoken) in Spanish, Polish, or other language is preferred, but not required. Local travel to trainings and meetings is also required. Must be able to work directly with the public via phone and in person. Must have the ability to comply with all SFC policies and procedures.

Essential Job Functions
Be a resource and advocate to clients and their families in finding appropriate programs and services. Complete all required paperwork in a timely manner.

1. Develop excellent knowledge of programs, benefits, and services available to seniors and adults with disabilities on a local, state, and federal level.

2. Maintain a professional and confidential manner in all interactions with the public.

3. Assess client needs in a sensitive and professional manner and assist with applications.

4. Assist in completing required reports and documentation in a timely manner.

5. Ensure a high level of quality when documenting information.

6. Complete needs assessments on client services areas.
   
   

7. Volunteer Training
   Each volunteer is provided with a customized training plan to fit their schedule and specified interest area. Training features a mix of written materials, hands on experiences and shadowing multiple teams. Check with your individual supervisor to review your training plan. 

Volunteer Hours
Each volunteer is required to commit to a regular schedule of 4 hours per week, twice a month.  Hours will be Monday through Saturday from 10:00 a.m. – 2:00 p.m.  Volunteers should discuss with their direct supervisor to set up a schedule and provide reasonable notice if there will be any changes. Timesheets are due to supervisors on the 15th of each month.