"I got the answer I needed and I also got respect."

As a self-sufficient, tech savvy older person, I tried by myself to get an answer to an uncommon but critical question about Medicare and my drug coverage.  My computer searches and multiple phone calls didn’t bring me what I needed, though.  Fortunately, someone I spoke with recommended that I contact Solutions for Care.
When I arrived I was seen very quickly by the counselor.  I explained my odd situation and then the counselor phoned exactly the right person in a Medicare office to speak with.  The Medicare representative gave me the very specific information I needed to resolve my dilemma.
I want to mention that the Solutions for Care counselor made me part of the phone call.  I appreciated being able to collaborate and participate in resolving my problem, not just be a helpless supplicant.  I got the answer I needed and I also got respect.