Last Thursday, June 14, 2018, at the William Tell Holiday Inn in Countryside, Illinois twenty-six volunteers were recognized for their outstanding service to older adults in suburban cook county at Age Options Annual Volunteer Recognition Luncheon. In that group was Solutions For Care’s own Charles “ Charlie” Gutfeld.
Charlie has been with Solutions For Care since 2016 as a Senior Health Insurance Program (SHIP) certified counselor. As a SHIP counselor, Charlie is tasked with assisting clients as they navigate the complexities of Medicare, Medicare Supplemental plans and all the related assistance programs offered by the state and the federal government. Charlie engages clients in a discussion, getting to know the client’s needs, interests, and values allowing him to offer the client options that are best suited for them. Even in times when clients struggle to make a decision Charlie never rushes them or pushes them into making a choice they are not ready for. Instead, he stays late or invites them to visit the office as many times as they need until they are comfortable with their prescription or supplemental plan. His client’s do not see him just as a SHIP counselor but as a trusted advisor they can confide in when they are concerned or frustrated.
Based on his outstanding service and seemingly endless in-depth knowledge of Medicare, SFC has started having our new SHIP counselors shadow him to pick up on his processes and help them grow as professionals. Since Charlie started with SFC he has made our clients, our teams, and our agency better. We are so proud to have Charlie as a member of our team!