Solutions for Care

Adult Protective Services

Adult Protective Services

Solutions for Care is a state-designated Adult Protective Services (APS) agency through the Illinois Department on Aging which investigates Abuse, Neglect, Financial Exploitation, and Self-Neglect of individuals ages 18-59 living with a documented disability and anyone age 60 and over. All Adult Protective Services are confidential and free of charge.  

The Solutions for Care APS team serves  Berwyn, Cicero, and Proviso Township (See Service Area). Investigating approximately 400 cases annually, with financial exploitation being the most frequent offense. 

Adult Protective Services Informational Brochure 

Folleto de Servicos de  Protección para Adultos 

How to Report Abuse?

To make a report you can contact the Solutions for Care APS team at 708-447-2448 Monday through Friday 8:30 AM to 4:30 PM. After hours and weekends you can contact the State of Illinois Adult Protective Services Hotline at 866-800-1409. Lines are open 24 hours a day 7 days a week. 

For more information on the Illinois Adult Protective Services Hotline (Click Here).

For printable informational flyer on Solutions for Care’s Adult Protective Services (Click Here)

What is Considered Abuse?

The Adult Protective Services team responds to the following types of abuse:

  • Physical Abuse 

  • Sexual Abuse

  • Emotional Abuse 

  • Confinement 

  •  Passive Neglect 

  • Willful Deprivation

  • Financial Exploitation 

  • Self Neglect 

  • Abandonment

Frequently Asked Questions:

There is no cost for anyone involved in the APS program.

You could contact SFC directly during business hours or call 1-866-800-1406 during non-business hours.

No, the reporter’s identity is protected by APS.

No, the person’s immigration status does not affect receiving services.