Position Title: Adult Protective Services Caseworker
Reports To: APS Supervisor
General Summary: The primary goal of this position is to investigate reports of suspected Abuse, Neglect, or Financial Exploitation (ANE) of older adults age 60 or older, and those with disabilities aged 18-59. As an Adult Protective Services Caseworker, one would be responsible for ensuring that the safety and basic care needs of older adults and peoples with disabilities are being met within the least restrictive environment. The service area for investigations includes Berwyn, Cicero, and Proviso Township. In addition, the Adult Protective Services Caseworker must maintain an on call cellular phone and have the ability to work a rotating 24/7 shift for priority cases.
Reports of ANE are received either by phone, in person, or via the Illinois Department on Aging Senior Helpline or 24-hour Hotline call center. Investigations of alleged abuse are conducted through objective interaction between the alleged victim, alleged abusers and others in a variety of settings as required. ANE reports must be investigated within appropriate timeframes as outlined via the Adult Protective Services Policy. A caseworker has within thirty days to complete an appropriate and comprehensive assessment; thereby determining if additional services are needed.
Qualifications: Bachelor or Master Degree in Sociology, Social Work, Gerontology or related field. One year of experience working with the elderly is preferred. Must demonstrate strong organizational skills, strong communication skills, computer literacy and the ability to work with the elderly and diverse groups of people. Excellent written and verbal communication skills are also required. Bi-lingual in Spanish is preferred but not required. Must have own car and insurance. Criminal background check required.
Duties and Responsibilities:
1. Successfully complete and pass the Illinois Adult Protective Services Caseworker Certification Training (Phase I and Phase II), and attend internal and external training as assigned
2. Be familiar with all prescribed policies and procedures as outlined in the APS Policies and Procedures Manual
3. Develops the knowledge and skills needed to address the complexities of ANE and collaborate with community resources to reduce risk.
4. Successfully utilize time management skills to maintain a client case load that demonstrates accurate and timely documentation and professionalism in investigation and care planning
5. Demonstrate professional communication skills both verbally and in writing
6. Recognize and respect the client’s right to self-determination in all areas of assessment and care plan development
7. Ensure that a high degree of confidentiality is respected at all times per APS standards
8. Provide community education presentations on the APS Program
Salary and Benefits:
Salary based on experience. Benefits include: Medical, Dental, 403B plan, Life Insurance, 18 paid days off, 12 Holidays.